Refund Policy

Overview

QUANTIVA is committed to delivering high-quality work and maintaining transparent commercial relationships. This Refund Policy outlines our position on refunds across all service areas. Please read this carefully before engaging our services.

Retainer Services

Retainer services include Paid Search management, Paid Social management, and SEO.

No refunds are issued once a billing period has commenced. All work undertaken within the billing cycle is billable regardless of campaign performance, as performance is subject to factors outside QUANTIVA's sole control (including platform algorithm changes, budget constraints, market conditions, and client-side delays).

Clients may cancel retainer services with 30 days written notice to quantivamediagroup@gmail.com. All fees accrued up to and including the notice period remain payable.

Training Sessions

The following cancellation policy applies to all training bookings:

• More than 48 hours before the session — Full refund issued
• Within 48 hours of the session — No refund. Rescheduling may be offered at QUANTIVA's discretion
• No-shows — No refund and no rescheduling credit

Rescheduling requests made more than 48 hours in advance will be accommodated where possible at no additional cost.

Ad Spend & Media Budgets

Clients are responsible for managing their platform billing accounts. QUANTIVA will assist with escalating platform billing issues where possible but cannot guarantee outcomes.

Talent Placement

Placement Fees

All talent placement fees — whether for permanent placements or outsourced/contract roles — are non-refundable once a candidate has been formally introduced to the client.

Permanent Placement — 90-Day Replacement Guarantee

If a permanently placed candidate exits within 90 days of their confirmed start date, QUANTIVA will provide one free replacement candidate. This guarantee is subject to all of the following conditions being met:

• The client provided a reasonable onboarding process, working environment, and remuneration as agreed at the time of placement
• The candidate's departure was performance-related — the guarantee does not apply if the candidate was retrenched, made redundant, or if the role, remuneration, or reporting structure changed materially after placement
• The client notifies QUANTIVA in writing within 7 days of the candidate's departure
• The original placement fee has been paid in full at the time the replacement is requested
• The replacement guarantee applies once only per placement

Contract / Outsourced Roles — 30-Day Replacement Guarantee

If an outsourced contractor does not meet the agreed scope of deliverables within the first 30 days, QUANTIVA will provide a replacement at no additional cost, subject to the same conditions listed above and written notification within 7 days of the issue arising.

Project-Based Work

For once-off project engagements, refunds are assessed on a case-by-case basis depending on the stage of work at the time of cancellation:

• Before work has commenced — Full refund of any deposit paid
• Work in progress — A partial refund may be issued reflecting the proportion of work not yet completed, at QUANTIVA's reasonable assessment
• Work completed and delivered — No refund

How to Request a Refund

All refund requests must be submitted in writing to quantivamediagroup@gmail.com with the subject line "Refund Request — [Your Company Name]". Please include your invoice number, the service in question, and the reason for your request.

We will respond to all refund requests within 5 business days.

Contact

For any questions about this policy, contact us at quantivamediagroup@gmail.com or call +27 72 440 2538.